Knowledge Base

How can I view a website in the same way my users can?

Sometimes it can help to see what the user sees e.g. if they need help with something on your site – as such it is possible to "ghost" as a user. Firstly:

Go to Admin > Control Panel > User Management.

Secondly, click the Ghost label next to their name/email – you are now effectively logged in as that user and seeing what they see. To stop ghosting, click the Logout link at the top of the screen, this will return you to your own account/privileges.

How do I clear my cache?

Clearing Cache on Chrome:

Step 1: Launch Google Chrome and click the Chrome menu icon represented by three horizontal dots (the vertical ellipsis) in the upper-right corner of the browser window, and click Settings near the bottom of the drop-down menu.

Step 2: Then, click the link for Privacy and Security in the left sidebar. You'll then want to click that and look for the Clear browsing data option. Click it, and make sure the box for cached images and files is checked. You can uncheck the other boxes for browsing history or cookies and other site data if you only want to clear the cache.

Note that you may need to close and then reopen your browser for this to resolve the issue.

Clearing Cache on Mozilla Firefox:

Step 1: Open Mozilla Firefox, click the button with three bars in the upper-right corner of the browser window and select Options from the drop-down menu.

Step 2: Click the Privacy and Security tab located on the right side of the navigation bar and go to to the Cookies and Site Data section underneath. Click the button label Clear Data. Make sure that the option for Cached Web Content is checked, and then press Clear. You can also check the box next to Delete cookies and site data when Firefox is closed to do so automatically when you close the browser.

Note that you may need to close and then reopen your browser for this to resolve the issue.

Clear Cache on Edge:

Step 1: Launch Microsoft Edge and click the menu icon represented by three horizontal bars in the upper-right corner of the browser window. Click Settings near the bottom of the drop-down menu.

Step 2: Click Privacy and Services on the left side of the screen. Look for the Clear browsing data option and click the blue Choose what to clear button. Choose All Time from the Time Range and be sure that Cached images and files is checked. Finish by clicking the blue Clear now button.

Note that you may need to close and then reopen your browser for this to resolve the issue.

Clear Cache on Apple Safari:

Step 1: Launch Safari. Click Safari in the upper-left corner of the main menu bar, and select the Preferences option near the top of the drop-down menu. Click the Advanced tab located in the top navigation bar and check the box directly on the bottom that says Show Develop menu in menu bar. This will add a new menu to Safari by default.

Step 2: Click the Develop menu near the middle of the main Safari menu bar and select the Empty Caches option.

Note that you may need to close and then reopen your browser for this to resolve the issue.

Clear Cache on iPhone:

Step 1: First, navigate to your iPhone's settings and select Safari.

Step 2: Next, tap "Clear History and Website Data."

Step 3: After that, you can clear your Safari cache, history, and cookies by tapping "Clear History and Website Data.".

Step 4: If you choose to clear Safari's data, your device will have to confirm that you want to do so. Tap the subsequent confirmation message.

How do I create website admins?

Ask the person who you want to be a Site Admin to first create an account on your website. To do this they should navigate to the registration page on your website (usually yourwebsite.com/register) and set up an account. Once this is done, let us know either via a Support Ticket or by contacting our office, and we will upgrade their user permissions to Site Administrator.

How do I perform a hard-refresh?

On Chrome

Windows/Linux:

  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.

Mac:

  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

On Mozilla Firefox

Windows/Linux:

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold down Ctrl and ⇧ Shift and then press R.

Mac:

  1. Hold down the ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.

On Edge (Windows):

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold the Ctrl key + Fn + F5 key.

On Apple Safari (Mac):

  1. Go to Safari > Empty Cache, or hit Opt + Cmd + E
  2. To refresh, click the refresh button on the address bar or press Cmd + R

How do I reset my password?

If you have forgotten your password, don't worry, you can easily reset it. Navigate to the login page on your website (usually yourwebsite.com/login) and click the 'forgotten password' link. Enter your email address into the box and click 'Reset', this will email you a special link that will allow you to reset your password.

Remember to always create a strong, unique password for each website/service that you use online.