Support tickets provide a convenient alternative to reaching out to the Cuttlefish support team via phone. The Cuttlefish team is committed to responding to your inquiries promptly upon receipt of your ticket.
Make sure you are logged in. You'll know if you are logged in as there will be a dark grey bar at the top of your website.
Hover over the 'Admin' button in top grey bar, and click on Control Panel.
In the control panel, find the My Account section and click on 'Support Tickets (Technical Support)'.
Welcome to your Support Ticket hub. Here, you can access all of your tickets and easily filter them to locate any specific ticket you need.
To submit a new support ticket to our team, start by clicking the 'Add Ticket button.
Upon redirection, you will arrive at a new page where you can provide details regarding your concern. Kindly complete the mandatory fields (*) and input as much information as possible. This ensures that the Cuttlefish team can assist you in the most suitable manner.
You'll see an option to specify the priority level of your support ticket.
URGENT: For items that need to be looked at ASAP because of an immediate problem i.e. your website is down, website payments are not working etc.
High, Medium and Low: These options are suitable for less urgent concerns. These will all still be replied to.
All support tickets are promptly directed to the Cuttlefish team and assigned to the appropriate team members. Our goal is to resolve all tickets within 24 hours of submission. Tickets submitted during weekends and public holidays will be addressed during the Cuttlefish team's regular working hours.
Click 'Save' to submit your ticket.
Here is a preview of your support ticket format. Once a reply is received, you will be notified via email about the response.
