Support tickets provide a convenient alternative to reaching out to the Cuttlefish support team via phone. The Cuttlefish team is committed to responding to your inquiries promptly upon receipt of your ticket.
Make sure you are logged in and head to the Control Panel.
In the control panel, find the My Account section and click on 'Support Tickets'.
This will open a new window. This is our support page where you can find your support tickets.
To submit a new support ticket to our team, start by clicking the 'Add Ticket' button.
Upon redirection, you will arrive at a new page where you can provide details regarding your concern. Kindly complete the mandatory fields (*) and input as much information as possible. This ensures that the Cuttlefish team can assist you in the most suitable manner.
You'll see an option to specify the priority level of your support ticket.
URGENT: For items that need to be looked at ASAP because of an immediate problem i.e. your website is down, website payments are not working etc.
High, Medium and Low: These options are suitable for less urgent concerns. These will all still be replied to.
All support tickets are promptly directed to the Cuttlefish team and assigned to the appropriate team members. Our goal is to resolve all tickets within 24 hours of submission. Tickets submitted during weekends and public holidays will be addressed during the Cuttlefish team's regular working hours.
Once you have selected the priority level, click 'Save'.
Here is a preview of your support ticket format. Once a reply is received, you will be notified via email about the response.
